Patient Services
Everything you need to know before, during and after your visit to Carmel Hospital.
Service timings
Times below follow the published PDF guide. Items marked need confirmation at the hospital.
| Service | Timing | Note |
|---|---|---|
| Token | 6.00 AM – 7.30 AM | Confirm exact window at reception if needed. |
| Registration | 7.30 AM – 12 noon | |
| OP consultation | 9.30 AM – 1.00 PM | |
| Advance booking (phone) | 7.30 AM – 6.30 PM | |
| Inpatient visiting — morning | 7.00 AM – 9.00 AM | Confirm at hospitalCurrent published times vary — confirm visitor hours with the ward or Front Office. |
| Inpatient visiting — evening | 12.00 PM – 9.00 PM | Confirm at hospitalConfirm with the hospital before your visit. |
| Pharmacy & X-Ray | 24 hours | |
| Emergency | 24 hours |
Appointment booking
Book by phone between 7.30 AM and 6.30 PM on 0484-2621314, 0484-2623594, 0484-2886424, 9188909863 or 9188909868. You can also use our online appointment request form.
0484-26213140484-26235940484-288642491889098639188909868Online appointment request
Registration
New patients register at the Front Office between 7.30 AM and 12 noon. Please bring a photo ID and any previous medical records. Ask at reception about hospital ID and any registration fee.
Details to confirm at hospital
OP consultation
Take a token between 6.00 and 7.30 AM, or use your advance booking. Consultations run from 9.30 AM to 1.00 PM. Individual doctors' OP days may vary — check the doctor's profile. Afternoon or evening OP, if offered, should be confirmed with the department.
Details to confirm at hospital
Inpatient admission
If your doctor advises admission, the Front Office will guide you through the process, room options and any deposit. Confirm room types, documents needed and bystander passes when you attend.
Details to confirm at hospital
Visiting hours
Visitors help patients recover, but rest and infection control matter too. Please keep to visiting hours, limit the number of visitors per patient as advised by the ward, and avoid bringing young children into wards when infection control requires it. ICU visiting follows separate rules.
- Visitor limit per patient (confirm with ward) Confirm
- ICU visiting policy (confirm with ICU staff) Confirm
Emergency care
Our Emergency department is open 24 hours. See our Emergency page for when to come in and how to reach us.
Laboratory
Tests are done on site; home sample collection is available through homecare. Routine laboratory timings and report turnaround should be confirmed at the lab counter.
Details to confirm at hospital
Pharmacy
Open 24 hours.
X-Ray
Available 24 hours.
Medical records
See the Medical Records page for how to request copies.
Ambulance
Ambulance number and availability — confirm with hospital reception or the Emergency department.
Details to confirm at hospital
Billing and payment
Payment modes, insurance or TPA desk, cashless options and government schemes (such as PM-JAY/KASP if empanelled) should be confirmed at the billing counter.
Details to confirm at hospital
Patient support
For questions or concerns during your stay, speak to the ward nurse in charge or contact the Front Office. Ask reception for the hospital's feedback or grievance process.
Details to confirm at hospital
Discharge information
Before you leave, your doctor and nurse will explain your medicines, follow-up date and warning signs to watch for. Please settle bills at the billing counter and collect your discharge summary. Confirm exact steps at discharge.
Details to confirm at hospital
Helpful links
- Services
Overview of medical, surgical, diagnostic and support services on campus.
- Contact
Phone numbers, location and the enquiry form.
- Book an Appointment
Request an outpatient appointment online.
- Emergency
24-hour emergency care — when to come in and what to do.
- Medical Records
How to request copies of your records.
- Facilities
ICUs, dialysis, theatres, pharmacy, laboratory and more.
- Visiting Information
Visiting hours and ward guidance.
- FAQ
Common questions for patients and visitors.